Privacy policy

Privacy Policy

The person responsible for data processing is:
Mehmet, Apaydin
Eulenbaumstr. 253
44801 Bochum, Germany

Email: info@pokepvp64.de

Phone: +4916098671534

We appreciate your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the retrieval, the amount of data transferred and the requesting provider (access data) and documents the retrieval. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our offer. This serves to safeguard our predominantly legitimate interests in a correct presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO.

Hosting

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: United Kingdom, Canada, USA.

There is a decision by the European Commission on an adequate level of data protection for the USA as a basis for a third country transfer, provided the respective service provider is certified. Until our service providers are certified, the data transfer continues to be based on this basis: Standard data protection clauses of the European Commission

Our service providers are located and/or use servers in these countries: Australia. For these countries, there is no adequacy decision by the European Commission. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission.

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. As far as nothing else is explained in the context of this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please refer to the contact option described in this privacy policy.

2. Data processing for contract processing and for making contact

2.1 Data processing for contract processing

For the purpose of contract processing (including inquiries about and processing of any existing warranty and performance disruption claims as well as any legal updating obligations) in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as in these cases we need the data for contract processing and we cannot send the order without their information. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after the expiry of the tax and commercial law retention periods in accordance with Art. 6 Para. 1 S. 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this declaration.

2.2 Customer Account

Provided you have given your consent according to Art. 6 Para. 1 S. 1 lit. a DSGVO by deciding to open a customer account, we use your data for the purpose of opening a customer account and for storing your data for further future orders on our website. The deletion of your customer account is possible at any time and can either be done by a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this declaration.

2.3 Making Contact

As part of customer communication, we collect personal data for the processing of your inquiries in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO when you voluntarily provide it to us when contacting us (e.g., via contact form or email). Mandatory fields are marked as such, as in these cases we need the data for processing your contact. Which data is collected can be seen from the respective input forms. After complete processing of your request, your data will be deleted, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this declaration.

3. Data processing for the purpose of shipping processing

For the fulfillment of the contract in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

4. Data processing for payment processing

In the processing of payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for the processing of the payment transaction to our technical service providers who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves the fulfillment of the contract according to Art. 6 Para. 1 S. 1 lit. b DSGVO. In part, the payment service providers collect the data necessary for the processing of the payment themselves, e.g., on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

If you have any questions about our partners for payment processing and the basis of our cooperation with them, please refer to the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes

If necessary, we provide our service providers with additional data, which they use together with the data necessary for the processing of the payment as our order processors for the purpose of fraud prevention and the optimization of our payment processes (e.g., invoicing, processing of contested payments, support of accounting). This serves according to Art. 6 Para. 1 S. 1 lit. f DSGVO to safeguard our predominantly legitimate interests in our protection against fraud or in efficient payment management.

5. Advertising by email, phone

5.1 EMail-Newsletter with registration

If you sign up for our newsletter, we use the necessary data or separately provided by you to regularly send our email newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO. Unsubscribing from the newsletter is possible at any time and can either be done by a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this declaration.

5.2 Newsletter Dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please refer to the contact option described in this privacy policy.

5.3 Sending requests for reviews by email

If you have given us your explicit consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, we use your email address to request a review of your order via the review system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the review request.

The review requests may also be sent by our service provider Trusted Shops AG Subbelrather Str. 15C, 50823 Cologne (“Trusted Shops”).

In the course of sending review requests, we receive information on the respective status from Trusted Shops (e.g., whether the review request has been sent and whether it has arrived). This is done in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO to fulfill our legitimate interest in receiving information about the review invitations in order to possibly make optimizations based on this and to fulfill the legitimate interest of Trusted Shops in being able to offer this service.

For the sending of review requests and for the collection and display of review or status information, we are jointly responsible with Trusted Shops.

In the context of the joint responsibility existing between us and Trusted Shops, please preferably contact Trusted Shops with questions about data protection and to assert your rights, whose contact options you can find here. Further information on data protection can be found at the following link here. Regardless of this, you can always contact us at the contact option described in this privacy policy. Your request will then be passed on to the further responsible party for answering, if necessary.

5.4 Telephone Advertising

Provided you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, we use the necessary data or separately provided by you for our own advertising purposes, e.g., to inform about interesting offers and our products. You can revoke your consent at any time either by sending a message to the contact option described in this privacy policy or by verbal notification during each call. After revocation, we delete your telephone number, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this declaration.

6. Cookies and other technologies

General Information

To make the visit to our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser the next time you visit (persistent cookies).

Protection of privacy on end devices

When using our online offer, we use absolutely necessary technologies to provide the expressly desired telemedia service. The storage of information on your end device or access to information already stored on your end device does not require consent in this respect.

For functions that are not absolutely necessary, the storage of information on your end device or access to information already stored on your end device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be fully usable. Any consents you may have given remain in effect until you adjust or reset the respective settings on your end device.

Possible subsequent data processing by cookies and other technologies

We use such technologies that are necessary for the use of certain functions of our website (e.g., shopping cart function). These technologies collect and process the IP address, time of visit, device and browser information, and information about your use of our website (e.g., information about the contents of the shopping cart). This serves the overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO as part of a balancing of interests.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consents to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you have consented to the use of the technologies in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of cookies and other technologies

Insofar as you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, we use the following cookies and other technologies from third-party providers on our website. After the purpose has ceased and the use of the respective technology by us has ended, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section “Cookies and other technologies”. Further information including the basis of our cooperation with the individual providers can be found with the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please refer to the contact option described in this privacy policy.

7.1 Use of Google Services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) as described below. The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. Unless otherwise stated for the individual technologies, data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 DSGVO. For more information about Google’s data processing, please refer to Google’s privacy policy.

Our service providers are located and/or use servers in countries outside the EU and EEA, for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU for the derivation of location data and then immediately deleted before the traffic is forwarded to other Google servers for processing. The data processing is based on an agreement on order processing by Google.

For the purpose of optimized marketing of our website, we have activated the data sharing settings for ‘Google products and services’. This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. The data sharing with Google within the framework of these data sharing settings is based on an additional agreement between the controllers. We have no influence on the subsequent data processing by Google.

We use the extension function of Google Analytics, Google Optimize, for the creation and execution of tests.

For the purpose of optimizing the marketing of our website, we use the so-called User-ID function. With this function, we can assign a unique, permanent ID to your interaction data from one or more sessions on our online presences, thus enabling us to analyze your user behavior across devices and sessions.

For web analysis and advertising purposes, the extension function of Google Analytics allows the so-called DoubleClick cookie to recognize your browser when visiting other websites. Google will use this information to compile reports on website activity and to provide other services related to website usage.

Google AdSense

Our website markets space for third-party advertisements through Google AdSense. These ads are displayed to you at various points on this website. The so-called DoubleClick cookie allows for the display of interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information, as well as information about your use of our website) and the automatic assignment of a pseudonymous UserID, which helps determine interests based on visits to this and other websites.

Google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website. This automatically collects and processes data (IP address, time of visit, device and browser information, as well as information about your use of our website) and, using a pseudonymous CookieID and based on the pages you have visited, enables interest-based advertising. Any further data processing only takes place if you have activated the “personalized advertising” setting in your Google account. If you are logged into Google during your visit to our website in this case, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analysis and event tracking, we measure your subsequent usage behavior via Google Ads Conversion Tracking if you have arrived at our website via a Google Ads advertisement. For this purpose, cookies can be used and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events predefined by us such as visiting a website or newsletter registration) can be collected, from which usage profiles are created using pseudonyms.

Google Maps

For the visual representation of geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, which are transmitted to Google and subsequently processed by Google. We have no influence on this subsequent data processing.

Google reCAPTCHA

For the purpose of protecting our web forms from misuse and spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information, and information about your use of our website) and conducts an analysis of your use of our website using a so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated. No reading or storing of personal data from the input fields of the respective form takes place.

YouTube Video Plugin

For the integration of third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended privacy mode we use, transmitted to Google, and then processed by Google, but only when you play a video.

7.2 Use of Microsoft services

We use the technologies described below from Microsoft Ireland Operations Ltd., One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland (“Microsoft”). The data processing is based on an agreement between jointly responsible parties according to Art. 26 DSGVO. The information automatically collected by Microsoft technologies about your use of our website is usually transferred to a server of the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA and stored there. You can find more information about data processing by Microsoft in Microsoft’s privacy notices.

Our service providers are located and/or use servers in countries outside the EU and EEA, for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.

For website analysis and event tracking, we measure your subsequent usage behavior via Microsoft Advertising Universal Event Tracking (UET) if you have arrived at our website via a Microsoft Advertising advertisement. For this purpose, cookies can be used and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events predefined by us such as visiting a website or newsletter registration) can be collected, from which usage profiles are created using pseudonyms. As far as your internet-capable devices are linked to your Microsoft account and you have not deactivated the “Interest-based advertising” setting in your Microsoft account, Microsoft can create reports about the usage behavior (especially the cross-device user numbers), even if you change your end device, so-called “Cross-Device Tracking”. We do not process personal data in this respect, we only receive statistics created on the basis of Microsoft UET.

Bing Maps

For the visual representation of geographical information, Bing Maps collects data about your use of the Maps functions, in particular the IP address and location data, which are transmitted to Microsoft and subsequently processed by Microsoft. We have no influence on this data processing.

7.3 Use of Facebook Services

Facebook Analytics

As part of the Facebook Business Tools, statistics about visitor activities on our website are created from the data collected through the Facebook Pixel about your use of our website. The data processing is based on an agreement for order processing by Facebook (by Meta). This analysis serves the optimal presentation and marketing of our website.

Facebook Ads (Ad Manager)

We advertise this website on Facebook (by Meta) as well as on other platforms via Facebook Ads. We determine the parameters of each advertising campaign. Facebook (by Meta) is responsible for the exact implementation, especially the decision on the placement of ads for individual users. Unless otherwise stated for the individual technologies, data processing is based on an agreement between jointly responsible parties according to Art. 26 DSGVO. The joint responsibility is limited to the collection of data and its transmission to Meta Platforms Ireland. The subsequent data processing by Meta Platforms Ireland is not covered by this.

7.4 Other providers of web analysis and online marketing services

Use of etracker for web analysis

For the purpose of website analysis, technologies from econda GmbH, Zimmerstr. 6, 76137 Karlsruhe, Germany automatically collect and store data (IP address, time of visit, device and browser information, and information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized user profiles are not merged with personal data about the bearer of the pseudonym without a separately granted, explicit consent. econda is acting on our behalf for us.

Use of econda for web analysis

Use of Matomo as a software solution for web analysis

For the purpose of website analysis, data is automatically collected and stored using the Matomo software from InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand (IP address, time of visit, device and browser information, as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without a separately granted, explicit consent. The data processing by Matomo takes place on our servers.

Use of Matomo as a cloud solution for web analysis

For the purpose of website analysis, data is automatically collected and stored using the Matomo software from InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand (IP address, time of visit, device and browser information, as well as information about your use of our website). From this data, usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without separately granted, explicit consent. Matomo is acting on our behalf. The European Commission has determined that New Zealand has an adequate level of data protection.

Use of Hotjar for web analysis

For the purpose of website analysis, data is automatically collected and stored using technologies from Hotjar Ltd., Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian’s STJ 3141, Malta (“Hotjar”). This data includes the IP address, time of visit, device and browser information, as well as information about your use of our website. From this data, usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without separately granted, explicit consent. Hotjar is acting on our behalf.

Use of Printerest Tag for web analysis and advertising purposes

For the purpose of website analysis and advertising on Pinterest and on third-party websites, technologies from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”) automatically collect and process data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events predefined by us such as visiting a website or newsletter registration) when you visit our website. This data is used to enable interest-based advertising through a pseudonymous CookieID and based on the pages you have visited. From the collected data, usage profiles are created using pseudonyms. Pinterest will merge this information with additional data from your Pinterest account and use it to compile reports on website activities and to provide other services associated with website use. We have no influence on the data processing by Pinterest and only receive statistics created on the basis of Pinterest Tag. This allows us to measure your subsequent usage behavior for website analysis and event tracking if you have arrived at our website via a Pinterest advertisement. The information automatically collected by Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. The data processing is based on an agreement between jointly responsible parties according to Art. 26 DSGVO.

Our service providers are located and/or use servers in countries outside the EU and EEA, for which the European Commission has determined an adequate level of data protection by decision.

Use of AB Tasty for web analysis

For the purpose of website analysis and the execution of A/B tests, data (IP address, time of visit, device and browser information, as well as information about your use of our website) is collected and stored using technologies from AB Tasty GmbH, Richmodstraße 6, 50667 Cologne (“AB Tasty”). From this data, usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without separately granted, explicit consent. AB Tasty is acting on our behalf.

Use of Wix Statistics for web analysis

For the purpose of website analysis, technologies from Wix Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel (“Wix”) automatically collect and store data (IP address, time of visit, device and browser information, location information, as well as information about your use of our website). From this data, usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without separately granted, explicit consent. Wix is acting on our behalf.

Our service providers are located and/or use servers in these countries: Taiwan, Brazil, Mexico, India, Ukraine, Guatemala, Philippines.

There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Union.

Use of Visitor Analystics for web analysis

We use the so-called fingerprint technology to achieve the above-mentioned purposes. For this, technical characteristics of your device or internet browser are evaluated to enable a reliable analysis. The pseudonymized usage profiles are not merged with personal data about the bearer of the pseudonym without separately granted, explicit consent. Visitor Analytics is working for us as part of order processing. With the help of the Visitor Recording tool from Visitor Analytics, statistics can be created about where you have scrolled and what you have clicked on the website as part of visitor recordings. This function helps us to make the website more user-friendly and to be able to fix technical errors.

Use of AdRoll Retargeting for Online Marketing

We advertise for this website in search results and on third-party websites through our advertising partner NextRoll Ltd., Level 6, 1, Burlington Plaza, Burlington Road, Dublin 4, Ireland (“AdRoll”). When you visit our website, a retargeting cookie from AdRoll or their partner is automatically set, which allows interest-based advertising based on a pseudonymous CookieID and the pages you have visited. The data processing is based on an agreement between jointly responsible parties according to Art. 26 DSGVO. We determine the parameters of the respective advertising campaign. AdRoll is responsible for the exact implementation (e.g., the decision on the placement of individual ads). The data automatically collected by AdRoll (IP address, time of visit, device and browser information, and information about your use of our website) may be merged by AdRoll with information from other sources and transmitted to AdRoll advertising partners. They are also usually transferred to a server of NextRoll, Inc., 201 California Street, 5th Floor, Suite 500, San Francisco, CA 94111, USA and stored there.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: USA.

There is a decision by the European Commission on an adequate level of data protection for the USA as a basis for third-country transmission, provided the respective service provider is certified. Until certification by our service providers, data transmission continues to be based on this basis: standard data protection clauses of the European Commission.

8. Integration of Trusted Shops Trustbadges/ other Widgets

Provided that you have given your consent according to Art. 6 para. 1 sentence 1 lit. a DSGVO, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g., trust seal, collected reviews) and to offer Trusted Shops products to buyers after an order.

The Trustbadge and the services advertised with it are an offer from Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne (“Trusted Shops”), with whom we are jointly responsible for data protection according to Art. 26 DSGVO. In the context of these data protection notices, we will inform you about the essential contract contents according to Art. 26 para. 2 DSGVO.

In the context of the joint responsibility between us and Trusted Shops AG, for data protection questions and to assert your rights, please preferably contact Trusted Shops using the contact options provided in the data protection information. Regardless of this, you can always contact the person responsible of your choice. Your request will then be passed on to the further responsible person for answering, if necessary.

8.1 Data processing when integrating the Trustbadge / other widgets

The Trustbadge is provided by a US-based CDN (Content Delivery Network) provider. An appropriate level of data protection is ensured by a decision of adequacy by the EU Commission, which can be accessed here for the USA. Service providers from the USA are usually certified under the EU-U.S. Data Privacy Framework (DPF). You can get more information here. If the service providers used are not certified under the DPF, standard contractual clauses have been concluded as an appropriate guarantee.

When the Trustbadge is accessed, the web server automatically saves a so-called server log file, which contains your IP address, date and time of access, amount of data transferred, and the requesting provider (access data) and documents the access. The IP address is anonymized immediately after collection, so the stored data cannot be assigned to your person. The anonymized data is used in particular for statistical purposes and error analysis.

8.2 Data processing after order completion

If you have given your consent, the Trustbadge will access order information (order total, order number, possibly purchased product) and email address stored on your device after the order has been completed, and your email address will be hashed using a cryptographic one-way function. The hash value is then transmitted to Trusted Shops along with the order information in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO.

This serves to verify whether you are already registered for services from Trusted Shops. If this is the case, further processing will take place in accordance with the contractual agreement made between you and Trusted Shops. If you are not yet registered for the services or if you do not give your consent to automatic detection via the Trustbadge, you will subsequently have the opportunity to register manually for the use of the services or to complete the security within the framework of your possibly already existing user contract.

For this purpose, after you complete your order, the Trustbadge accesses the following information stored on your end device: total order amount, order number, and email address. This is necessary so that we can offer you buyer protection. Data is only transmitted to Trusted Shops when you actively decide to conclude buyer protection by clicking on the appropriately labeled button in the so-called Trustcard. If you decide to use the services, further processing is governed by the contractual agreement with Trusted Shops according to Art. 6 para. 1 lit. b DSGVO, in order to complete your registration for buyer protection and secure the order, and possibly send you review invitations by email afterwards.

Trusted Shops uses service providers in the areas of hosting, monitoring, and logging. The legal basis is Art. 6 Para. 1 lit. f DSGVO for the purpose of ensuring smooth operation. Processing can take place in third countries (USA and Israel). An appropriate level of data protection is ensured by a decision of adequacy by the EU Commission, which can be accessed for the USA here and for Israel here. Service providers from the USA are usually certified under the EU-U.S. Data Privacy Framework (DPF). You can get more information here. If the service providers used are not certified under the DPF, standard contractual clauses have been concluded as suitable guarantees^.

9. Social Media

9.1 Social Plugins of Facebook (by Meta), Twitter, Instagram (by Meta), Pinterest, Xing, Addthis, Whatsapp

On our website, we use social buttons from social networks. These are only embedded in the page as HTML links, so that when you call up our website, no connection is yet made with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, press the Like or Share button.

9.2 Our online presence on Facebook (by Meta), Twitter, Instagram (by Meta, Youtube, Pinterest, LinkedIn, Xing

As far as you have given your consent according to Art. 6 para. 1 sentence 1 lit. a DSGVO to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your related rights and settings options for protecting your privacy, please refer to the data protection notices of the providers linked below. If you still need help in this regard, you can contact us.

Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information about your use of our online presence on Facebook (by Meta) that is automatically collected by Meta Platforms Ireland is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. The data processing in the context of visiting a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties according to Art. 26 DSGVO. You can find more information (information about Insights data) here.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.

There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission.

Twitter is a service provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter"). The information automatically collected by Twitter about your use of our online presence on Twitter is usually transferred to a server of Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA, for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the standard data protection clauses of the European Commission.

Instagram (by Meta) is a service offered by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA and stored there. The data processing in the context of visiting an Instagram (by Meta) fan page is based on an agreement between jointly responsible parties according to Art. 26 DSGVO. You can find more information (information on Insights data) here.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.

For these countries, there is no adequacy decision by the European Commission. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information that Google automatically collects about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA, for which the European Commission has determined an adequate level of data protection by decision.

Pinterest is a service offered by Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA, for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission.

LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information that LinkedIn automatically collects about your use of our online presence on LinkedIn is usually transferred to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: USA.

There is a decision by the European Commission on an adequate level of data protection for the USA as a basis for third-country transmission, provided that the respective service provider is certified. Until our service providers are certified, data transmission continues to be based on this basis: Standard data protection clauses of the European Commission^.

Xing is a service offered by New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.

10. Contact Options and Your Rights

10.1 Your rights

As a data subject, according to the General Data Protection Regulation (GDPR, you have the following rights:

Under Article 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein;.
Under Article 16 GDPR, you have the right to demand immediate correction of incorrect or completion of your personal data stored with us;
Under Article 17 GDPR, you have the right to request the deletion of your personal data stored with us, unless further process is required
- for the exercise of the right of freedom of expression and information;
- for compliance witha legal obligation;
- for reasons of public interest, or
- for the establishment, exercise or defense of legal claims;
Under Article 18 GDPR, you have the right to request the restriction of the processing of your personal data, as far as
- the accuarcy of the data is disputed by you;
- the processing is unlawful, but you reject its deletion;
- we no longer need the data, but you need it for the assertion, exercise or defense of legal claims, or
- you have objected to the processing under Article 21 GDPR.
Under Article 20, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible;
Under Article 77, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

Right to object

Insofar as we process personal data as explained above to protect our legitimate interests that are overriding in the process of balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for purposes of direct marketing, you can exercise this right at any time as described above. If the processing takes place for other purposes, you have a right to object only on grounds relating to your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

Dies gilt nicht, wenn die Verarbeitung zu Zwecken des Direktmarketings erfolgt. Dann werden wir Ihre personenbezogenen Daten nicht weiter zu diesem Zweck verarbeiten.

This does not apply if the processing is for direct marketing purposes. In that case, we will not further process your personal data for this purpose.

10.2 Contact Options

If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of granted consents or objection to a certain data use, please contact us directly via the contact details in our imprint.

Country/region

Language

Privacy policy

1. Access data and hosting

Hosting

2. Data processing for contract processing and for making contact

2.1 Data processing for contract processing

2.2 Customer Account

2.3 Making Contact

3. Data processing for the purpose of shipping processing

4. Data processing for payment processing

4.1 Data processing for transaction processing

4.2 Data processing for the purpose of fraud prevention and optimization of our payment processes

5. Advertising by email, phone

5.1 EMail-Newsletter with registration

5.2 Newsletter Dispatch

5.3 Sending requests for reviews by email

5.4 Telephone Advertising

6. Cookies and other technologies

General Information

7. Use of cookies and other technologies

7.1 Use of Google Services

Google Analytics

Google AdSense

Google Ads

Google Maps

Google reCAPTCHA

YouTube Video Plugin

7.2 Use of Microsoft services

Bing Maps

7.3 Use of Facebook Services

Facebook Analytics

Facebook Ads (Ad Manager)

7.4 Other providers of web analysis and online marketing services

Use of etracker for web analysis

Use of econda for web analysis

Use of Matomo as a software solution for web analysis

Use of Matomo as a cloud solution for web analysis

Use of Hotjar for web analysis

Use of Printerest Tag for web analysis and advertising purposes

Use of AB Tasty for web analysis

Use of Wix Statistics for web analysis

Use of Visitor Analystics for web analysis

Use of AdRoll Retargeting for Online Marketing

8. Integration of Trusted Shops Trustbadges/ other Widgets

8.1 Data processing when integrating the Trustbadge / other widgets

8.2 Data processing after order completion

9. Social Media

9.1 Social Plugins of Facebook (by Meta), Twitter, Instagram (by Meta), Pinterest, Xing, Addthis, Whatsapp

9.2 Our online presence on Facebook (by Meta), Twitter, Instagram (by Meta, Youtube, Pinterest, LinkedIn, Xing

10. Contact Options and Your Rights

10.1 Your rights

10.2 Contact Options